UAT LAB General Policy and Procedures

Policies and Procedures

  1. MSU ITS department provides support for student and faculty computers. To request service please visit the ITS website and submit a HelpDesk Ticket.
  1. ALL e-mail correspondence from faculty to students and from students to faculty must use the student and faculty official MSU email addresses (NetID@msstate.edu). Faculty will not open or communicate with students using a non-MSU address. This policy is in response to the recent viruses that have hit the campus. It is University policy that e-mail is now considered official correspondence, and every student is required to regularly check their e-mail. The faculty will consider their e-mails to students as official notification and information.
  1. Use of University-owned equipment and software is subject to the MSU Policy for Use of Computing and Network Resources. This document is available at http://www.its.msstate.edu/Information/Policies/net_use.php. All users of University-owned computing and network resources should read, understand, and follow the policy prior to using University-owned computing and network resources.
  1. Content of University web pages is subject to the Policy On World Wide Web Pages and Other Electronic Publications at Mississippi State University. This document is available at http://www.msstate.edu/dept/audit/0113.html.
  1. Use of Student email accounts is subject to the Electronic Communications Student. This document is available at http://www.msstate.edu/dept/audit/91126.html.
  1. Use of the University network system for uploading or downloading of copyrighted material is strictly prohibited. Helpdesk support will be denied to anyone running Napster, KaZaA, Gnutella, WinMX, or other file sharing software.
  1. Installation or use of unauthorized or pirated software on University-owned computers is strictly prohibited.
  1. All hardware and software purchasing, setup, and installation should be coordinated through the CAA+D Lab Manager and MSU ITS for proper planning, inventory control, and to assure that all purchases are consistent with the long-range technology plan.
  1. Student computers MUST have current virus protection installed and kept up-to-date. Sophos Anti-Virus is available for free download at the MSU ITS website here. This software keeps itself up-to-date automatically. Students without current virus protection will be denied helpdesk support. Don’t waste money purchasing virus software. The MSU Sophos software is both free AND mandatory on all computers connected to the MSU network. Installation instructions are available here.

10. Faculty should schedule and coordinate project due-dates and print deadlines with the Lab Manager at the beginning of each    semester to allow coordination of printing schedules.